How much does social media affect us?

Now a days consumers and suppliers can view products online. Part of someone's product research now involves getting the opinions of friends and peers through social media. In fact, a social media contact may now be the first place some people hear about your product or service. Through social media consumers can voice their opinions and ask for customer service through a message. By doing so this is affecting our interpersonal and communication skills. We are not onlying using social media as a social tool but also as a researching tool. Word of mouth no longer involves face-to-face contact. It has become "send me a link."  So as consumers we are getting into the habit of using social media and resources to get our questions answered and no verbal communication. 

Angeli O'Day
11.29.12